Return Policy
RETURNS
We accept returns within 15 business days of your order's ship date. All items must be unused and returned with its original hang tag, sanitary strip, and packaging. We do not refund shipping costs that may have incurred.
All sale items are final.
To return:
1. Email us at info@blackbookbikini.com. State your order number and which item(s) you would like to return.
2. We will issue you a return# to refer to. Once provided with a return#, please mail your return to the following address:
BlackBook Bikini Order Return #____
PO Box 7133
Rancho Santa Fe, CA 92067
Please note, we do not provide prepaid return labels. We recommend shipping via USPS Priority.
3. Once received, we will process your return within 3-5 business days.
Please note:
All return items must be unused and undamaged with its original hang tag and sanitary strip.
All items must be returned within 15 days of the ship date.
For any returns regarding damages, please email us at info@blackbookbikini.com
Our office hours: Monday - Friday, 9pm PST - 5pm PST
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift Cards can not be returned.
Please do not send your purchase back to the manufacturer.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@blackbookbikini.com.
Sale items (if applicable)
Products marked "All Sales Final" cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@blackbookbikini.com and send your item to: PO Box 7133 Rancho Santa Fe California US 92067.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: PO Box 7133 Rancho Santa Fe California US 92067
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We accept returns within 15 business days of your order's ship date. All items must be unused and returned with its original hang tag, sanitary strip, and packaging. We do not refund shipping costs that may have incurred.
All sale items are final.
To return:
1. Email us at info@blackbookbikini.com. State your order number and which item(s) you would like to return.
2. We will issue you a return# to refer to. Once provided with a return#, please mail your return to the following address:
BlackBook Bikini Order Return #____
PO Box 7133
Rancho Santa Fe, CA 92067
Please note, we do not provide prepaid return labels. We recommend shipping via USPS Priority.
3. Once received, we will process your return within 3-5 business days.
Please note:
All return items must be unused and undamaged with its original hang tag and sanitary strip.
All items must be returned within 15 days of the ship date.
For any returns regarding damages, please email us at info@blackbookbikini.com
Our office hours: Monday - Friday, 9pm PST - 5pm PST
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift Cards can not be returned.
Please do not send your purchase back to the manufacturer.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@blackbookbikini.com.
Sale items (if applicable)
Products marked "All Sales Final" cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@blackbookbikini.com and send your item to: PO Box 7133 Rancho Santa Fe California US 92067.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: PO Box 7133 Rancho Santa Fe California US 92067
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.